Report An Event Home

What would you like to report?

Trip Update
Status update of a ride in progress

Use this to report the status of a trip in progress, so other passengers and those waiting have the freshest information about what's going on

Service Alert
Reporting an unforeseen event

Use this to report issues affecting a stop, station, route or the entire network

Vehicle Position
Provide real time tracking for others

Use this to provide location data about your ride, to all users of Occasional Transpo

LRT Status Report
We know about the square wheels already 😂

Use this purpose built service alert to quickly to report status changes to the L1 LRT line

Awesome Driver
Noteworthy service is worth celebrating

Use this to report service that is above and beyond and deserving of recognition

Station/Stop Service Requests via Status Report
Keep us informed and submit automatic service requests by completing this checklist

Use this checklist to report problems that needs fixing, like damage to transit infrastructure, garbage overflow, missing signage, unsafe/unclean surfaces, BUS/LRT quality/maintenance, barriers/accessibility issues

Potentially Critical Events

If you were/are on transit property and require the rendering of aid, see suspicious or out of place behavior or objects, if you are the victim or witness of a crime, feel unsafe, harassed or threatened or if you see someone who seems lost or needing help

Inform an operator, Approach a Special Constable, Call OC Transpo Security at 613-741-2478 or visit OC Online Reporting or trigger the yellow security box found at most stations and platforms

Off Transit Property Non-Emergency

Call to report a police non-emergency at 613-236-1222#7300. TTY service for the deaf, deafened and hard of hearing 613-760-8100

The Police Reporting Unit is closed between the hours of 9 PM and 10 AM. An automated attendant will provide options during this time on how to redirect your call

If you wish to remain anonymous, please contact Crime Stoppers at crimestoppers.ca or 1-800-222-8477

Emergencies

For situations that pose an immediate risk to health, life, property, or environment Do not hesitate. Dial 911

When possible, inform an operator or trigger the yellow security box found at most stations and platforms

Status and Service Requests

Use this checklist to report the detailed 'health status' of a stop, station, bus or train car. Non passing values will trigger maintenance requests, alerts and warnings, calls to action, and other automatic actions on your behalf, to ensure every metric is returned to passing

Required
Minimum information to make the form work
Lookup Complete
Lookup had an error
Wooops...

Error message

Lookup
Results
Lookup
Searching...
Lookup
Fill in known data to get id information from the database. All fields are not needed. Your search selection will determine the service alert type.
Enter the route number
#
Enter the 4 digit stop ID code found at the bottom right of the sign post.

Start typing the location of a station/stop in ALL CAPS stop and suggestions will appear below, after 5 letters.

The format is "STATION X" or "X 'space' / 'space' Y". If you don't see you values, try reversing it "Y / X". Words with french accents (MONTRÉAL) can be typed in english but will process only if in ALL CAPS (MONTREAL) and when finished (no-partial lookup aka MONTREA)

HH
MM
Enter the scheduled pickup time from the perspective of your stop in 24 hour notation. Helps find trip, stop and direction
Area Checklist

Please ensure you check every item from passing to unknown status

Accuracy is important. The result of your report will be used to automagicaly generate warnings, notifications, tweets and maintenance requests

Use PASS when the current status you can observe, "reasonably meets", the expectation of the description of the line item

Use WARN when current status you can observe, does not meet, the reasonable expectation of the description of the line item. WARN is applicable to presumed missing, and presumed broken. Upgrade from WARN to FAIL if the line item is:

  • Known missing
  • Known broken
  • Is a evident hazard
  • Major inconvenience
  • Challenges any reasonable expectation of service
  • Barrier to service.

Use FAIL when the current status you can observe, does not meet, the description of the line item, or is known missing, known broken or is an evident hazard

Use UNKNOWN when you don't have the ability, time or inclination to check, or if there is confusion, of if it is not applicable/cannot be ascertained. Too many submissions of unknowns will trigger an investigation, into why. So please make the effort to complete the checklist

Area Checklist Form
Fullness
Stop

The waiting area is not crowded

Incoming Bus

The incoming buses are not too full and are able to service the stop

Access
Accessibility

Is there no reasonable issues with access; coming, using, going or boarding, from the perspective of accessibility

Pedestrian

Is there no reasonable issues with access; coming, using, going or boarding, from the perspective of a pedestrian

Fire & Security

Is there no perceivable issues for anyone to access fire exits & emergency exits AND no issue to the ability to fully vacate to a safe distance under emergency conditions

Surfaces & Safety
Able

Surfaces are free of trip hazards, broken/loose surfaces ice and debris; from the perspective of an able pedestrian

Unable

Surfaces are free of trip hazards, broken/loose surfaces ice and debris; from the perspective of an less able pedestrian

Assisted

Surfaces are free of tipping and sticking hazards, broken/loose surfaces ice and debris; of an mobility assisted persons (devices, chairs, canes, powered & unpowered)

Comfort
Smell

Is there no offensive odors

Temperature

Does the temperature meet expectations for the area in question AND is not exceeding safe levels

ShelterFrom

Does the area currently provide expected protection from the wind, rain, dust, sun, heat and cold & road splashing

Cleanliness
Surfaces
Debris
Garbage
Damage
Floor
Walls
Roof
Doors
Handrails
Seating
Lighting
Environmental
Interior Systems

All systems (not covered above) that should be working in the interior, are working

Exterior

All expected structural and visual things on the exterior, are there

Exterior Systems

All systems that should be working on the exterior, are working

Security
Lighting

Lighting is adequate to visually identify if a person is at, approaching/leaving, or is near the object in question from the approaching road

Area Security

The object in question is currently considered to be safe for: people using, standing at, approaching or leaving. This includes no bushes within grabbing distance of walkways, blind or hidden angles that occlude visibility from the road - not covered by camera systems. Broken security boxes or security features

Extended Area Security

The nearby area surrounding the object in question, can be considered to be currently reasonability free of dangers

Amenities
Signage
Elevators
Escalators
Security Box
Heating System
Washrooms
HVAC
Safety
Optional
Additional information that will help
Any message or text you would like to pass along to help the OCC humans understand whats going on. Won't be displayed on the site.
Made in Ottawa with ❤ by Citizen IG and YOU!