What would you like to report?

Trip Update
Status update of a ride in progress

Use this to report the status of a trip in progress, so other passengers and those waiting have the freshest information about what's going on

Service Alert
Reporting an unforeseen event

Use this to report issues affecting a stop, station, route or the entire network

Vehicle Position
Provide real time tracking for others

Use this to provide location data about your ride, to all users of Occasional Transpo

LRT Status Report
We know about the square wheels already 😂

Use this purpose built service alert to quickly to report status changes to the L1 LRT line

Awesome Driver
Noteworthy service is worth celebrating

Use this to report service that is above and beyond and deserving of recognition

Service Request
If something isn't quite right, let us know

Use this to report problems that needs fixing, like damage to transit infrastructure, garbage overflow, missing signage, unsafe/unclean surfaces, BUS/LRT quality/maintenance, barriers/accessibility issues

Potentially Critical Events

If you were/are on transit property and require the rendering of aid, see suspicious or out of place behavior or objects, if you are the victim or witness of a crime, feel unsafe, harassed or threatened or if you see someone who seems lost or needing help

Inform an operator, Approach a Special Constable, Call OC Transpo Security at 613-741-2478 or visit OC Online Reporting or trigger the yellow security box found at most stations and platforms

Off Transit Property Non-Emergency

Call to report a police non-emergency at 613-236-1222#7300. TTY service for the deaf, deafened and hard of hearing 613-760-8100

The Police Reporting Unit is closed between the hours of 9 PM and 10 AM An automated attendant will provide options during this time on how to redirect your call

If you wish to remain anonymous, please contact Crime Stoppers at crimestoppers.ca or 1-800-222-8477

Emergencies

For situations that pose an immediate risk to health, life, property, or environment Do not hesitate. Dial 911

When possible, inform an operator or trigger the yellow security box found at most stations and platforms

Trip Update

Use this to report the status of a trip in progress, so other passengers and those waiting have the freshest information about what's going on

Required
Minimum information to make the form work
Trip Lookup
Fill in known data to look up your trip information from the schedule
Enter the route number
HH
MM
Enter the scheduled start time in 24 hour notation
Congestion Level
Occupancy Status
Optional
Additional information that will help
#The 4 digit identification number found at the exterior rear, top roof, sides and interior front of busses and interior sides near doors and exterior near nose on the light rail
Quick service request
Submit a quick service request from this box
#The 4 digit identification number found at the exterior rear, top roof, sides and interior front of busses and interior sides near doors and exterior near nose on the light rail

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